Matson, Inc. subsidiary Matson Navigation Company, Inc., a leading U.S. carrier in the Pacific, has been rated by shipping customers as one of the top ocean carriers in the world for the 5th consecutive year, having ranked 1 for the previous 3 years.
The rating was bestowed by Logistics Management magazine and Peerless Research Group (PRG), whose annual Quest for Quality Awards survey of qualified buyers of transportation and logistics services is considered the most important measure of customer satisfaction and performance excellence in the industry.
The 34th annual survey this year drew more than 5,400 participants who rated transportation companies in all modes and service disciplines against the 5 criteria most valued by shipping customers: On-time Performance, Value, Information Technology, Customer Service & Equipment & Operations.
• Of the 12 domestic and foreign companies in the Ocean Carriers category Matson was rated 4th overall, highest in the Equipment & Operations category and 3rd highest in On-Time Performance.
Matson, founded in 1882 (Walter A. Dods Jr., BoD chairman), is a leading U.S. carrier in the Pacific that provides a vital lifeline to the economies of Hawaii, Alaska, Guam, Micronesia and select South Pacific islands and operates a premium, expedited service from China to Southern California. The company’s fleet of 22 owned vessels includes containerships, combination container and Roll-On/Roll-Off ships and custom-designed barges. Matson Logistics, established in 1987, extends the geographic reach of Matson‘s transportation network throughout the continental U.S. Its integrated, asset-light logistics services include rail intermodal, highway brokerage, warehousing & less-than-container load (LCL) freight consolidation and forwarding to Alaska. Matson Terminals, Inc., established in 1921, provides container stevedoring, terminal, vessel husbanding & equipment maintenance services for Matson and third parties in Hawaii. SSAT, which is partly owned by Matson, manages Matson’s container stevedoring & terminal services on the West Coast.